We promise to be at your premises in North or East London within the hour and we are available 24/7. Please contact our number you receive on your booking email as soon as you book. We charge £80 for the call-out and the first hour, and charge pro-rata for every 15 minutes.
For a full refund of the service, the customer must cancel at least full 24 hours before the service’s booking time (shown in the confirmation email). The service fee will not be refunded unless the client cancels within the free cancellation period for their booking.
How long does it take to get a refund?
We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method. In some countries, such as Brazil and India, it can take up to 2 months for the refund to arrive.
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